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        Below you’ll find answers to some of the most common questions We’ve gotten from our previous clients. Whether you’re wondering what we do while we move your pet, or you’re curious how every things done, We're happy to address any questions and concerns you may have.

  • What is the process during the trip?
    Before The Move - We check the pet's documents you have at hand; - We coordinate with vet to administer and facilitate the destination county's required vaccinations, treatments, blood test;We obtain permits when required; - We coordinate with you to ensure all document are in order, arrange flight bookings, and provide necessary information in preparation for your pet's flight; - We collect your pet from your residence along with the original documents to facilitate the export license and export health certificate. ​During The MoveExport - We collect your pet from your residence/boarding kennel or cattery; - We tender your pet to the airline for check in;We provide necessary updates.​ImportWe customs clear your pet; - We deliver your pet at quarantine facility in case quarantine is required; - We deliver your pet at your door step.​ After The Move - We follow up pet's status in your new home; - We provide guidance for veterinary and kennel/cattery services when needed.
  • How to calculate the crate size for my pets
    The following guide pet crate size guide has been put together to help you determine what size of pet crate will be best for your pet. In general, you will want to make sure that your pet can completely stand up inside of the crate. Your pet should also be able to lie down and turn around comfortably inside of the crate. A = length of animal from tip of nose to base/root of tail. B = height from ground to elbow joint. C = width across shoulders or widest point (whichever is the greater). D = height of animal in natural standing position from top of the ear tip to the floor. Minimum internal container dimensions: A + ½ B = Length C x 2 = Width D = Height **Snub nosed breeds require 10% larger container
  • What should i prepare for my pets before travel?
    Whether in the cabin or cargo, you’ll need to prepare your dog for flying. Follow these expert tips for a seamless trip: ​ Step 1: Crate Training—Your dog should already be crate trained well before the flight. Your dog needs to be able to stand up and turn around in their crate. “Make sure they’ve had plenty of time to adjust,” “They should be able to sleep in their kennel and be comfortable with it.” Step 2: Conquer Separation Anxiety—Your dog must be able to lay down in his crate by himself, even in the cabin. “They have to stay in a kennel underneath the seat the entire flight, so you have to make sure they can be in the kennel alone,” Step 3: Desensitize Noise—Make sure your dog is desensitized to loud noises and crowds, which means he must be properly socialized. There are some exercises to help your dog be calm in the crowd. “Play some sounds of airplanes taking off in the house or loud noises over the speaker systems so the dog is desensitized to the noise and doesn’t think the sky is falling,” Day of the Flight - Monitor you dog’s food and water intake. This might seem like common sense, but frazzled pet parents might not consider how long their dog will be in their crate, unable to go potty. You need to balance this concern with keeping your dog hydrated during the flight. The kennel is required to have a water dish attached, but the water may splash in flight, or your dog may be too stressed to drink. Be conscious of leaving food in the crate as well. “Don’t leave anything they could eat and choke on since nobody is there to help them.” - Run, run, run! Make sure your dog gets plenty of taxing exercise to wipe his energy out. “Even if that means if you get up at 3 a.m., you have to walk your dog for the longest walk they’re used to to make sure they’re as tired as possible and empty their bladders,” - One last potty break. You might be counting on that last pit stop to let your dog relieve himself. Make sure you do this either right before you check in (if you’re flying your dog in cargo) or right before you go through security (if your dog is flying in the cabin). Research your airport ahead of time to know where there might be a grassy area. “Some airports have dog-relief areas, but your last option might be a concrete sidewalk,” “Make sure your dog is used to going potty on the pavement, just in case.” - Make your dog comfortable. Flying is stressful enough for us humans but imagine how stressful it is for a dog who is separated from you and doesn’t understand what’s going on. A shirt that smells like you can be comforting, as well as a familiar blanket or toy. Keep the weather conditions in mind, though. “When I fly my dog in the winter, I have a jacket on them,” “It might be best to have a little jacket, even ThunderShirt, which keeps them warm and calms them down. But if it’s going to be hot, make sure you don’t put too many blankets in there that could make them even warmer.” ​ Before you commit to flying your dog in cargo, understand the liability the airline will take if something goes wrong. Familiarize yourself with the airline’s handling procedures and realize to the airline, you are “shipping” your dog. “The luggage will come off first, so don’t panic when you don’t see your dog right away,” ​ ​ Reference:
  • What kind of travel crate i can use for my pet to travel?
    When you want to travel with your pets with checked baggage or manifest cargo The most important thing is your pet travel crate. Please remember Airlines have the right to not allow your pets travel with you if travel crate did not follow regulations from International Air Transport Association Regulations or IATA. Information below are Requirement form IATA. ​ Meterials Pets travel crate could made from Fibreglass, metal, rigid plastic, weld metal mesh, solid wood or plywood ​ Size Each animal contained in the container must have enough space to turn about normally while standing, to stand and sit erect, and to lie in a natural position ​ Frame For wooden containers, an outer frame of 2.5 cm × 7.5 cm (1 inch × 3 inch) lumber screwed or bolted together and lined with solid wood or plywood sides is acceptable. ​ Handling Spacer Bars/Handles Must be provided along the middle of both long sides of the container ​ Floor The floor must be solid and leak-proof. ​ Roof The roof must be solid but ventilation holes are allowed over the whole surface provided that they do not reduce the integrity of the strength of the roof itself. For containers made of wood, plywood of a minimum of 12 mm (½ in) or equivalent material must be used. ​ Door - The door must form the whole of one end of the container. It can be either sliding or hinged. - There must be an adequate means of fastening and sealing for those containers destined for countries where sealing is required. Large doors will require additional hinges and two or three secure means of fastening to be fully secure. - The shipper must ensure that all hardware and fasteners are in place and serviceable. ​ Feed and Water Containers - Water container must be present within the container with outside access for filling. Food containers must be present either within the container, if sealed, or attached to it for use in cases of delay. Note illustrations above are illustrations only, containers that look or receptacles that are attached differently are acceptable. ​ ​ EXAMPLE: ​ TYPICAL RIGID PLASTIC DOG CONTAINER ​ ​ ​ TYPICAL WOODEN CONTAINER (CUSTOMIZE WOODEN CRATE) ​ ​ ​
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